:root{
  --fundo:#f4f6f5; --card:#fff; --linha:#e3e8e5; --texto:#17201b; --muted:#66736b;
  --verde:#0f7a5c; --verde2:#12956f; --verdeC:#e5f4ee; --azul:#2b6cb0; --azulC:#e8f0fa;
  --laranja:#c26a12; --laranjaC:#fff3e2; --vermelho:#c0392b; --vermelhoC:#fdecea; --cinzaC:#eef1ef;
  --raio:12px; --sombra:0 1px 2px rgba(16,32,24,.06),0 4px 14px rgba(16,32,24,.05);
}
[hidden]{display:none!important}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:Inter,system-ui,Segoe UI,Arial,sans-serif;background:var(--fundo);color:var(--texto);font-size:14px;line-height:1.45}
a{color:var(--verde)}
h1{font-size:22px;margin:0 0 4px;letter-spacing:-.01em}
h2{font-size:16px;margin:22px 0 10px}
h3{font-size:14px;margin:0 0 6px}
.muted{color:var(--muted)} .peq{font-size:12px} .erro{color:var(--vermelho)} .nw{white-space:nowrap}
input,select,textarea,button{font:inherit;color:inherit}
input,select,textarea{border:1px solid var(--linha);border-radius:9px;padding:8px 10px;background:#fff;width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid #9fd8c2;border-color:var(--verde2)}
textarea{min-height:90px;resize:vertical}
label{display:block;font-size:12px;font-weight:600;color:#39463e;margin:10px 0 4px}
.btn{border:1px solid var(--linha);background:#fff;border-radius:9px;padding:8px 14px;cursor:pointer;font-weight:600;white-space:nowrap;text-decoration:none;color:var(--texto);display:inline-flex;align-items:center;justify-content:center;gap:6px}
.btn:hover{background:#f7faf8}
.btn.prim{background:var(--verde);border-color:var(--verde);color:#fff}
.btn.prim:hover{background:var(--verde2)}
.btn.perigo{color:var(--vermelho);border-color:#f0c9c4}
.btn.fant{border-color:transparent;background:transparent}
.btn.peq{padding:5px 10px;font-size:12px}
.btn:disabled{opacity:.5;cursor:not-allowed}

/* login */
.login{min-height:100%;display:flex;align-items:center;justify-content:center;padding:16px}
.login-caixa{background:#fff;border-radius:16px;box-shadow:var(--sombra);padding:28px;width:100%;max-width:360px;display:grid;gap:10px}
.marca{display:flex;align-items:center;gap:9px;font-weight:800;font-size:15px}
.logo{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,#0f7a5c,#25b58a);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-weight:800}

/* estrutura */
.app{display:grid;grid-template-columns:230px minmax(0,1fr);grid-template-rows:56px 1fr;min-height:100vh}
.topo{grid-column:1/-1;display:flex;align-items:center;gap:12px;padding:0 16px;background:#fff;border-bottom:1px solid var(--linha);position:sticky;top:0;z-index:5}
.topo select{width:auto;max-width:260px;font-weight:600}
.topo .marca{margin-right:8px}
.selo{font-size:11.5px;font-weight:700;padding:4px 9px;border-radius:999px;background:var(--cinzaC);color:var(--muted)}
.selo.ok{background:var(--verdeC);color:var(--verde)} .selo.aten{background:var(--laranjaC);color:var(--laranja)}
#sair{margin-left:auto}
.menu-mob{display:none;border:0;background:none;font-size:22px;cursor:pointer}
.lado{background:#fff;border-right:1px solid var(--linha);padding:12px 10px;display:flex;flex-direction:column;gap:2px}
.lado a{display:flex;align-items:center;gap:9px;padding:9px 11px;border-radius:9px;cursor:pointer;color:#2b3730;text-decoration:none;font-weight:500}
.lado a:hover{background:#f3f7f5}
.lado a.ativo{background:var(--verdeC);color:var(--verde);font-weight:700}
.badge{margin-left:auto;background:var(--vermelho);color:#fff;border-radius:999px;font-size:11px;padding:1px 7px}
.tela{padding:22px 26px 60px;max-width:1200px;width:100%;min-width:0}

/* blocos */
.card{background:var(--card);border:1px solid var(--linha);border-radius:var(--raio);padding:16px;box-shadow:var(--sombra)}
.grade{display:grid;gap:12px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.kpi .l{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-weight:600}
.kpi .v{font-size:26px;font-weight:800;margin-top:4px;letter-spacing:-.02em}
.kpi .d{font-size:12px;color:var(--muted)}
.alerta{border-radius:var(--raio);padding:12px 14px;margin-bottom:10px;border:1px solid}
.alerta.am{background:var(--laranjaC);border-color:#f3d2a4;color:#6d3f07}
.alerta.az{background:var(--azulC);border-color:#c9daf0;color:#1d436b}
.alerta.vd{background:var(--verdeC);border-color:#bfe3d4;color:#0b4d3a}
.alerta.vm{background:var(--vermelhoC);border-color:#f2c6c0;color:#7c2217}
.linha{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.linha.fim{justify-content:flex-end}
.espaco{flex:1}
.cab .linha select,.cab .linha input{width:auto}
.cab{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:14px}

/* tabelas */
.tabela-wrap{overflow-x:auto;border:1px solid var(--linha);border-radius:var(--raio);background:#fff}
table{width:100%;border-collapse:collapse;font-size:13px}
th{background:#f6f9f7;text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:9px 10px;border-bottom:1px solid var(--linha);white-space:nowrap}
td{padding:9px 10px;border-bottom:1px solid #eef2ef;vertical-align:top}
tr:last-child td{border-bottom:0}
.chip{display:inline-block;font-size:11.5px;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--cinzaC);color:#46524a;white-space:nowrap}
.chip.agendado,.chip.rascunho,.chip.pendente{background:var(--azulC);color:var(--azul)}
.chip.confirmado,.chip.enviado,.chip.compareceu,.chip.concluida,.chip.enviando{background:var(--verdeC);color:var(--verde)}
.chip.cancelado,.chip.erro,.chip.faltou,.chip.recusado,.chip.cancelada{background:var(--vermelhoC);color:var(--vermelho)}
.chip.pausada,.chip.ignorado,.chip.humano{background:var(--laranjaC);color:var(--laranja)}
.chip.novo{background:var(--laranjaC);color:var(--laranja)}
/* cantinho da aba Ajuda: falar com uma pessoa, fora da conversa com o assistente */
.canto-suporte{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:var(--verdeC);border:1px solid var(--verde);border-radius:12px;padding:7px 10px}
.canto-suporte .peq{color:var(--verde)}
.novidades{border-color:var(--laranja)}
.novidades .nov{padding:6px 0;border-top:1px solid var(--cinzaC);font-size:14px}
.novidades .nov:first-of-type{border-top:0}
.vazio{padding:30px;text-align:center;color:var(--muted)}

/* conversas */
.chat{display:grid;grid-template-columns:320px 1fr;height:calc(100vh - 150px);min-height:480px;border:1px solid var(--linha);border-radius:var(--raio);overflow:hidden;background:#fff}
.lista-conv{border-right:1px solid var(--linha);overflow-y:auto;overflow-x:hidden;min-width:0}
.filtros{display:flex;gap:6px;padding:10px;border-bottom:1px solid var(--linha);position:sticky;top:0;background:#fff;z-index:1}
.filtros button{border:1px solid var(--linha);background:#fff;border-radius:999px;padding:4px 10px;font-size:12px;cursor:pointer}
.filtros button.ativo{background:var(--verde);color:#fff;border-color:var(--verde)}
.item-conv{padding:11px 12px;border-bottom:1px solid #f0f3f1;cursor:pointer;display:grid;gap:2px;min-width:0;overflow:hidden}
.item-conv:hover{background:#f7faf8}
.item-conv.ativo{background:var(--verdeC)}
.item-conv .n{font-weight:700;display:flex;gap:6px;align-items:center;min-width:0}
.item-conv .u{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item-conv .h{font-size:11px;color:var(--muted);margin-left:auto;font-weight:400}
.nl{background:var(--verde2);color:#fff;border-radius:999px;font-size:10.5px;padding:0 6px}
.fio{display:flex;flex-direction:column;min-width:0}
.fio-cab{padding:10px 14px;border-bottom:1px solid var(--linha);display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.msgs{flex:1;overflow-y:auto;padding:16px;background:#efeae2;display:flex;flex-direction:column;gap:6px}
.bolha{max-width:76%;padding:7px 10px 5px;border-radius:9px;box-shadow:0 1px .5px rgba(0,0,0,.13);white-space:pre-wrap;word-wrap:break-word;font-size:13.5px}
.bolha .quem{font-size:10.5px;font-weight:700;margin-bottom:2px;text-transform:uppercase;letter-spacing:.03em}
.bolha .hora{font-size:10.5px;color:#667781;text-align:right;margin-top:2px}
.bolha.cliente{align-self:flex-start;background:#fff}
.bolha.robo{align-self:flex-end;background:#d9fdd3}.bolha.robo .quem{color:var(--verde)}
.bolha.humano{align-self:flex-end;background:#dbe9fb}.bolha.humano .quem{color:var(--azul)}
.bolha.sistema{align-self:flex-end;background:#fff4e0}.bolha.sistema .quem{color:var(--laranja)}
/* aba Ajuda */
.bolha.aj-voce{align-self:flex-end;background:#d9fdd3}.bolha.aj-voce .quem{color:var(--verde)}
.bolha.aj-assistente{align-self:flex-start;background:#fff}.bolha.aj-assistente .quem{color:var(--verde)}
.bolha.aj-equipe{align-self:flex-start;background:#dbe9fb}.bolha.aj-equipe .quem{color:var(--azul)}
.sugestoes{display:flex;flex-wrap:wrap;gap:6px;margin:4px 0}
.sugestoes .btn{background:#fff}
.aj-nota{align-self:center;font-size:12.5px;color:var(--muted);background:#fff;border-radius:999px;padding:4px 12px;margin-top:6px;text-align:center}
.aj-assunto{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1}
.item-conv .n .h{flex:none}
.compor{display:flex;gap:8px;padding:10px;border-top:1px solid var(--linha);background:#f7f8f7}
.compor textarea{min-height:42px;height:42px}

/* agenda */
.dia{margin-bottom:14px}
.dia h3{font-size:13px;color:#39463e;margin:0 0 6px}
.ag{display:grid;grid-template-columns:58px 1fr;gap:4px 10px;align-items:start;background:#fff;border:1px solid var(--linha);border-radius:10px;padding:9px 12px;margin-bottom:6px}
.ag .hr{font-weight:800;font-size:15px}
.ag .acoes{grid-column:2;display:flex;gap:4px;flex-wrap:wrap}
.menu-voltar{display:none}
.slots{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.slots button{border:1px solid #bfe3d4;background:var(--verdeC);color:var(--verde);border-radius:8px;padding:5px 9px;font-size:12px;cursor:pointer;font-weight:600}
.slots button.sel{background:var(--verde);color:#fff}

/* config */
.form-g{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}
.linha-tab{display:grid;gap:6px;align-items:end;margin-bottom:6px}
.caixa-sec{border:1px solid var(--linha);border-radius:var(--raio);padding:14px 16px;margin-bottom:14px;background:#fff}
.caixa-sec h3{font-size:14px;margin-bottom:2px}
.check{display:flex;align-items:center;gap:8px;font-weight:600;font-size:13px;margin:10px 0}
.check input{width:auto}
.qr{background:#fff;padding:12px;border-radius:12px;display:inline-block;border:1px solid var(--linha)}
.qr img{display:block;width:260px;height:260px}
code{background:#f1f4f2;padding:1px 6px;border-radius:5px;font-size:12.5px;overflow-wrap:anywhere}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:#17201b;color:#fff;padding:10px 16px;border-radius:10px;z-index:50;max-width:90vw;box-shadow:0 8px 24px rgba(0,0,0,.2)}
.toast.ruim{background:var(--vermelho)}
.passos{counter-reset:p;padding-left:0;list-style:none}
.passos li{counter-increment:p;position:relative;padding-left:34px;margin-bottom:10px}
.passos li:before{content:counter(p);position:absolute;left:0;top:0;width:24px;height:24px;border-radius:50%;background:var(--verde);color:#fff;font-weight:700;font-size:12px;display:flex;align-items:center;justify-content:center}
.teste-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:14px}
.teste-chat{height:560px;display:flex;flex-direction:column;border:1px solid var(--linha);border-radius:var(--raio);overflow:hidden;background:#fff}
.log{font-size:12.5px;max-height:560px;overflow-y:auto}
.log div{padding:6px 0;border-bottom:1px dashed var(--linha)}

@media (max-width:900px){
  .app{grid-template-columns:minmax(0,1fr)}
  .selo{display:none}
  #sair{padding:8px 6px}
  .lado{position:fixed;top:56px;left:0;bottom:0;width:240px;z-index:10;transform:translateX(-100%);transition:.2s;box-shadow:var(--sombra)}
  .lado.aberto{transform:none}
  .menu-mob{display:block}
  .marca-txt{display:none}
  .tela{padding:16px}
  .g3,.g4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .grade .largo{grid-column:1/-1}
  .g2,.form-g,.teste-grid{grid-template-columns:1fr}
  .chat{grid-template-columns:1fr;height:auto}
  .chat.com-fio .lista-conv{display:none}
  .chat:not(.com-fio) .fio{display:none}
  .menu-voltar{display:inline-block}
  .msgs{height:55vh}
  .topo select{max-width:150px}
}

/* ===== v2: multiempresa, cadastro passo a passo, painel do dono ===== */
.usuario{font-size:13px;color:var(--muted);margin-right:4px}
#sair{margin-left:0}
.lado .grupo{font-size:10.5px;text-transform:uppercase;letter-spacing:.07em;color:#8a978f;font-weight:700;margin:14px 11px 4px}
.lado .grupo:first-child{margin-top:4px}
.lado select{margin:2px 0 6px;font-weight:600;font-size:13px}
.tela-wrap{min-width:0}
#faixa{padding:12px 26px 0;max-width:1200px}
.faixa{border-radius:10px;padding:9px 13px;margin-bottom:8px;font-size:13px;border:1px solid}
.faixa.am{background:var(--laranjaC);border-color:#f3d2a4;color:#6d3f07}
.faixa.vm{background:var(--vermelhoC);border-color:#f2c6c0;color:#7c2217}
.faixa.az{background:var(--azulC);border-color:#c9daf0;color:#1d436b}
.btn.perigoso{background:var(--vermelho);border-color:var(--vermelho);color:#fff}
.pre{white-space:pre-wrap}
.mono{font-family:ui-monospace,Consolas,monospace;letter-spacing:.03em}
.form-g3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0 14px}
.form-g4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0 14px}
.lista-check{margin:8px 0 0;padding:0;list-style:none}
.lista-check li{padding:5px 0;border-bottom:1px dashed var(--linha);font-size:13.5px}
.lista-check li:last-child{border-bottom:0}
.perigo-zona{border-color:#f2c6c0}
.filtros-linha{display:flex;gap:6px;margin-bottom:12px;flex-wrap:wrap}
.filtros-linha button{border:1px solid var(--linha);background:#fff;border-radius:999px;padding:6px 14px;font-size:13px;cursor:pointer;font-weight:600}
.filtros-linha button.ativo{background:var(--verde);color:#fff;border-color:var(--verde)}
.mini-barra{width:70px;height:6px;border-radius:9px;background:var(--cinzaC);overflow:hidden;display:inline-block;vertical-align:middle;margin-right:6px}
.mini-barra i{display:block;height:100%;background:var(--verde2)}

/* diálogo */
.modal{position:fixed;inset:0;background:rgba(15,25,20,.45);display:flex;align-items:center;justify-content:center;z-index:40;padding:16px}
.modal-caixa{background:#fff;border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.25);padding:22px;width:100%;max-width:460px;max-height:90vh;overflow:auto}
.modal-caixa.largo{max-width:640px}

/* interruptor */
.interruptor{display:inline-flex;align-items:center;gap:8px;font-weight:600;font-size:13px;margin:0;cursor:pointer}
.interruptor input{display:none}
.interruptor span{width:40px;height:22px;border-radius:99px;background:#cfd6d2;position:relative;transition:.15s}
.interruptor span:after{content:'';position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:.15s}
.interruptor input:checked+span{background:var(--verde2)}
.interruptor input:checked+span:after{left:21px}

/* cadastro passo a passo */
.progresso{display:flex;align-items:center;gap:10px;font-size:13px;font-weight:600;color:var(--muted)}
.progresso .barra{width:160px;height:8px;border-radius:9px;background:var(--cinzaC);overflow:hidden}
.progresso .barra i{display:block;height:100%;background:linear-gradient(90deg,#0f7a5c,#25b58a)}
.progresso.grande .barra{width:100%;max-width:420px;height:10px}
.assistente{display:grid;grid-template-columns:230px minmax(0,1fr);gap:18px;align-items:start}
.passos-lista{list-style:none;margin:0;padding:8px;background:#fff;border:1px solid var(--linha);border-radius:var(--raio);position:sticky;top:70px}
.passos-lista li{display:flex;align-items:center;gap:9px;padding:8px 9px;border-radius:9px;cursor:pointer;font-size:13.5px;color:#2b3730}
.passos-lista li:hover{background:#f3f7f5}
.passos-lista li.atual{background:var(--verdeC);color:var(--verde);font-weight:700}
.passos-lista .num{width:22px;height:22px;border-radius:50%;background:var(--cinzaC);display:inline-flex;align-items:center;justify-content:center;font-size:11.5px;font-weight:700;flex:none}
.passos-lista li.ok .num{background:var(--verde2);color:#fff}
.passos-lista li.falta .num{background:#f6c3b9;color:#7c2217}
.passos-lista li.quase .num{background:#f8dfb3;color:#6d3f07}
.passo-corpo{background:#fff;border:1px solid var(--linha);border-radius:var(--raio);padding:18px 20px;box-shadow:var(--sombra);min-width:0}
.passo-corpo .card{box-shadow:none;margin-bottom:10px}
.rodape-passo{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-top:18px;padding-top:14px;border-top:1px solid var(--linha)}
.horarios{display:grid;gap:6px;margin-bottom:8px}
.hor-linha{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:6px 10px;border:1px solid var(--linha);border-radius:10px;background:#fbfcfb}
.hor-linha .check{width:118px;margin:0}
.hor-linha input[type=time]{width:auto;padding:5px 7px}
.h-int{display:inline-flex;align-items:center;gap:6px;margin-left:6px}
.etiquetas{display:flex;flex-wrap:wrap;gap:6px}
.etq{display:inline-flex;align-items:center;gap:4px;background:var(--verdeC);color:#0b4d3a;border-radius:999px;padding:4px 6px 4px 11px;font-size:13px;font-weight:600}
.etq button{border:0;background:none;color:#0b4d3a;font-size:15px;cursor:pointer;line-height:1;padding:0 4px}
.sugestoes{margin-top:8px;display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.sug{border:1px dashed #bcc8c1;background:#fff;border-radius:999px;padding:3px 10px;font-size:12px;cursor:pointer;color:#39463e}
.sug:hover{border-color:var(--verde2);color:var(--verde)}
.checks{display:flex;flex-wrap:wrap;gap:2px 16px}
.checks .check{margin:4px 0}
.opcoes{display:grid;gap:8px}
.opcao{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--linha);border-radius:12px;padding:12px;cursor:pointer;margin:0;font-weight:400}
.opcao input{width:auto;margin-top:3px}
.opcao:has(input:checked){border-color:var(--verde2);background:#f3fbf7}
details.prof summary{cursor:pointer;list-style:none}
details.prof summary::-webkit-details-marker{display:none}
details.prof summary:before{content:'▸';color:var(--verde);margin-right:6px}
details.prof[open] summary:before{content:'▾'}

@media (max-width:900px){
  #faixa{padding:12px 16px 0}
  .assistente{grid-template-columns:1fr}
  .passos-lista{position:static;display:flex;overflow-x:auto;gap:4px}
  .passos-lista li{white-space:nowrap}
  .form-g3,.form-g4{grid-template-columns:1fr 1fr}
  .usuario{display:none}
  .hor-linha .check{width:auto}
}
@media (max-width:560px){.form-g3,.form-g4{grid-template-columns:1fr}}
.col2{grid-column:span 2}
@media (max-width:1280px){
  .passo-corpo .form-g4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .passo-corpo .form-g3{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width:560px){.col2{grid-column:auto}.passo-corpo .form-g4,.passo-corpo .form-g3{grid-template-columns:1fr}}

/* cobranças da empresa (Mensalidade): cartões, que funcionam bem no celular */
.lista-cob{display:grid;gap:10px}
.cob{padding:14px 16px}
.cob.vencida{border-color:#f2c6c0}
.cob-l1{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.cob-v{text-align:right}
.cob-v .chip{margin-top:4px}
@media (max-width:560px){
  .rodape-passo .espaco{display:none}
  .rodape-passo #pProx{flex:1 1 100%;order:3}
}

/* tela Como vender */
.pix-linha{display:flex;gap:8px;align-items:center;flex-wrap:wrap;background:#f7faf8;border:1px solid var(--linha);border-radius:10px;padding:8px 10px}
.pix-linha code{flex:1;min-width:200px;font-size:12.5px;overflow-wrap:anywhere}
.lista-passos{margin:8px 0 0;padding-left:20px}
.lista-passos li{margin:4px 0}

/* tela Horários: grade de cada profissional */
.grade-dia{display:flex;gap:10px;align-items:flex-start;padding:8px 0;border-top:1px solid var(--cinzaC);flex-wrap:wrap}
.grade-dia:first-of-type{border-top:0}
.gd-nome{min-width:150px;font-weight:700;font-size:13.5px;padding-top:4px}
.gd-slots{display:flex;gap:6px;flex-wrap:wrap;flex:1;min-width:0}
.slot{border:1px solid var(--verde);background:var(--verdeC);color:var(--verde);font-weight:700;font-size:13px;padding:5px 9px;border-radius:8px;cursor:pointer}
.slot.ocupado{border-color:var(--vermelho);background:var(--vermelhoC);color:var(--vermelho);cursor:not-allowed}
.slot.bloqueado{border-color:#b9c4bd;background:var(--cinzaC);color:#5f6d65;text-decoration:line-through}
.slot:hover{filter:brightness(.96)}
@media(max-width:700px){.gd-nome{min-width:100%}}